We hope that you love your new purchase! But if for any reason there is a
problem with your order, then please contact us at: maggiesnesthq@hotmail.com 
with your full name, email address, item name, description of the problem and whether
you would like to return or exchange, and we will get back to you within 24 hours.
Under the Distance Selling Regulations, you have 14 days after purchase to 
return your item(s).

PLEASE NOTE: that for hygeine reasons, earrings cannot but returned or exchanged 
unless faulty.

Once we have contacted you about the problem we will then need to receive the 
item back before we can re-credit your account or send out your replacement item. 
If you are sending an item back to us to be returned or exchanged you will need 
to pay the additional postage charges. We cannot be held responsible if a parcel 
gets lost in the post so we recommend you send parcels by recorded delivery to 
insure they reach us quickly and safely. Once we have received your item, we 
will then refund your account, this will be the same account or card that you 
made the purchase with. 
Please allow 5-10 days for the money to be re-credited. This depends on your 
bank account or credit card company.

If you would like to exchange your purchase for something of the same price, 
then include in your 
email which item you require and we will simply send this out to you once we have recieved your 
item back.If you have any further questions about returns or exchanges then please contact us 
at: maggiesnesthq@hotmail.com

Please Note: All sale items are non refundable